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2014 WSTA Customer Service Seminar
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10/15/2014 to 10/16/2014
When: 10/15/2014 OR 10/16/2014
10 AM to 4 PM
Where: Lemonweir Valley Telcom
127 US Hwy 12
Camp Douglas, Wisconsin  54618
United States
Presenter: Lori Vergin, Mpower Consulting
Contact: Chris Nachreiner

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WSTA Customer Service Seminar
"Culture Shift - The New Normal for Telecom
(Building a Sales-Driven, Market-Driven Organization)"

Lori Vergin, Mpower Consulting

Lemonweir Valley Telcom, 127 US Hwy 12, Camp Douglas WI  54618

Wednesday, October 15, 2014
Thursday, October 16, 2014


10 AM to 4 PM
Lunch will be Served

Member $130/Non-Member $165

The telecommunications business model has changed.  And, success in the new "normal" requires a sales-driven, market-driven business culture.  Prepare your team by making sure they:

  1. Understand market segmentation, and the unique characteristics of various customer groups.
  2. Are able to craft meaningful, educational interaction to drive service adoption.
  3. Know how to differentiate commoditized services with the delivery of an exceptional customer experience.
  4. Possess and use sales skills and up selling and cross selling techniques to build revenue from your customer base.
  5. Know how to effectively position your services vs. the competition.
  6. Act upon the knowledge that every customer contact has opportunity to build business.

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